hazar & hülya.
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Digital productActively used

allplan.net.tr

AI-assisted support ticket platform
Screenshot of the allplan.net.tr web interface

About the project

An AI-assisted support ticket and CRM platform actively used on allplan.net.tr. It brings support requests, institutional knowledge and customer operations into one digital product.

Our approach

A PostgreSQL and pgvector RAG layer retrieves verified documents and knowledge-pool content with provenance. Resolved cases and recurring low-confidence or no-match queries become FAQ candidates; provenance, PII masking and semantic deduplication precede a human-reviewed learning loop. RAG quality, no-match and deflection telemetry are managed alongside system topology and CRM integration.

Aluplan Support human-reviewed FAQ learning loop
Aluplan Support human-reviewed FAQ learning loop
Aluplan Support RAG and service system topology
Aluplan Support RAG and service system topology
Aluplan Support RAG quality and AI telemetry
Aluplan Support RAG quality and AI telemetry
Aluplan Support CRM operations screen
Aluplan Support CRM operations screen
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